Story Surge

Privacy Policy

Privacy Policy

Introduction

Welcome to https://divorce-mediation-wealthy.storysurge.net (hereafter referred to as “Divorce Mediation Wealthy,” “we,” or “our”). We are dedicated to maintaining a secure and private environment for our users. This Privacy Policy explains how we collect, utilize, and safeguard the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://divorce-mediation-wealthy.storysurge.net.
  2. Any mobile or desktop applications developed by us.
  3. Online services and products offered through our platform.
  4. Interactions between users and our team via email, phone, or text message.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy practices, and we encourage you to review their policies before providing any personal data.

Processing Activities

This Privacy Policy outlines our practices for the following activities:

  1. Using Our Services: When you enroll as an authorized user on our platforms, access our applications, or utilize our services, we collect and process your personal information.
  2. Website Visits: If you visit our websites, we may track your online behavior to improve our service offerings.
  3. Communication: We may contact you via email, phone, or SMS for various purposes, including newsletters, account updates, promotions, or feedback requests.

Personal Data Collection

We gather a range of personal data to enhance your experience and personalize our services. Here’s an overview:

  1. Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
  2. Payment Information: Data related to transactions, including credit card numbers, billing addresses, and payment history.
  3. Financial Information: Personal financial details used for service customization and analytics.
  4. Purchase Information: Records of products or services purchased through our platform.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP address, device type, and mobile network information.
  6. Location Data: Your geographic location data when you interact with our services.
  7. Feedback: Responses provided by users to improve our products and services.
  8. Social Media Information: If you connect our platform to your social media accounts, we may access certain personal data from these platforms.
  9. Product Information: Details about the products or services you interact with on our site.

We collect this information through direct user input, automated tracking technologies, and third-party partnerships, all in compliance with relevant privacy laws.

Cookies

Divorce Mediation Wealthy uses cookies to enhance your experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for website functionality, ensuring secure connections and personalizing content.
  2. Preference Cookies: Used to remember user preferences and settings, improving future interactions.
  3. Analytics Cookies: Enable us to track site usage, analyze trends, and measure the effectiveness of our online services.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for various periods, depending on its purpose:

  1. Account Information: Retained indefinitely or until the user requests account deletion.
  2. Payment and Financial Data: Usually stored for a period of 7 years after the last transaction or as required by tax laws.
  3. Purchase History: Preserved for 5 years to support customer service and analytics.
  4. Other Personal Data: Retained for the duration necessary to fulfill the purposes for which it was collected, after which it is securely deleted or anonymized.

Security Measures

We have implemented robust security protocols to protect your personal data:

  1. Encryption: We use encryption techniques to safeguard data during transmission and storage.
  2. Secure Third-Party Processing: Our partners adhere to strict privacy standards to handle data on our behalf.
  3. Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.

Children’s Privacy

Divorce Mediation Wealthy does not intentionally collect or seek to obtain personal data from children under the age of 18. Our services are designed for a mature audience, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your location, you have several rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our use of your personal information.
  5. Data Portability: Receive a copy of your data in a structured format, portable across systems.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Ensure that exercising your rights does not negatively impact your interactions with us.

To exercise these rights or file complaints/appeals, please contact our Privacy Team via email at [email protected].

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please reach out to our team:

Email: [email protected]
Address: [Privacy Team Address]

We are committed to handling your personal data with the utmost care and transparency.